Harmonize Learning Status - Incident history https://harmonizelearning.instatus.com Harmonize Learning Sat, 12 Sep 2026 10:10:00 +0000 Failures logging into harmonize Type: Incident Duration: 10 minutes Affected Components: Polling Sep 12, 10:10:00 GMT+0 - Investigating - Harmonize experienced a series of unexpected failures due to a database issue this morning. Sep 12, 10:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>10:10:00</var> GMT+0</small><br><strong>Investigating</strong> - Harmonize experienced a series of unexpected failures due to a database issue this morning..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>10:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 12 Sep 2026 10:10:00 +0000 https://harmonizelearning.instatus.com/incident/cmty8ovyf051p0wue3or645te https://harmonizelearning.instatus.com/incident/cmty8ovyf051p0wue3or645te AI Features May Not Be Working Type: Incident Duration: 15 minutes Affected Components: ChatGPT Sep 3, 15:11:30 GMT+0 - Investigating - The following AI features that utilize ChatGPT may not be working due to a service issue at OpenAI: * Brainstorm instruction prompt generation * Rubric generation * AI student coaching * Audio description generation * Image alt text generation Sep 3, 15:26:42 GMT+0 - Resolved - OpenAI Support has deployed mitigations and confirmed that the issue is not affecting the APIs that Harmonize utilizes. Out team has also confirmed that all AI features are functioning normally. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:11:30</var> GMT+0</small><br><strong>Investigating</strong> - The following AI features that utilize ChatGPT may not be working due to a service issue at OpenAI: * Brainstorm instruction prompt generation * Rubric generation * AI student coaching * Audio description generation * Image alt text generation.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:26:42</var> GMT+0</small><br><strong>Resolved</strong> - OpenAI Support has deployed mitigations and confirmed that the issue is not affecting the APIs that Harmonize utilizes. Out team has also confirmed that all AI features are functioning normally..</p> ]]> Thu, 3 Sep 2026 15:11:30 +0000 https://harmonizelearning.instatus.com/incident/cmtlnxpax00x21mk3nrshve0w https://harmonizelearning.instatus.com/incident/cmtlnxpax00x21mk3nrshve0w Scheduled Maintenance Type: Maintenance Duration: 35 minutes Affected Components: Media Services, Discussions, Chat, Polling, API Jul 24, 20:40:08 GMT+0 - Identified - During this window, Harmonize will be offline for scheduled maintenance Aug 1, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 1, 10:17:06 GMT+0 - Identified - Maintenance is now in progress. Aug 1, 10:35:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 35 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>20:40:08</var> GMT+0</small><br><strong>Identified</strong> - During this window, Harmonize will be offline for scheduled maintenance.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:17:06</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:35:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 1 Aug 2026 10:00:00 +0000 https://harmonizelearning.instatus.com/maintenance/cmrzemdxp02ck0kmthy5w5gi8 https://harmonizelearning.instatus.com/maintenance/cmrzemdxp02ck0kmthy5w5gi8 Grade Passback in Blackboard, Brightspace and Moodle Failing to Transmit Type: Incident Duration: 5 hours and 18 minutes Affected Components: Discussions Jul 29, 15:00:00 GMT+0 - Investigating - Grades manually entered through the Grades & Activity view in Harmonize are being queued, but are ultimately failing to transmit. Our product team is currently investigating and will provide an update shortly. Jul 29, 19:51:05 GMT+0 - Monitoring - The product team has identified the issue and has implemented a fix. We are monitoring our system to ensure all pending passbacks are processed. Jul 29, 20:18:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Grades manually entered through the Grades & Activity view in Harmonize are being queued, but are ultimately failing to transmit. Our product team is currently investigating and will provide an update shortly..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>19:51:05</var> GMT+0</small><br><strong>Monitoring</strong> - The product team has identified the issue and has implemented a fix. We are monitoring our system to ensure all pending passbacks are processed..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>20:18:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Jul 2026 15:00:00 +0000 https://harmonizelearning.instatus.com/incident/cms6hxh1b06er0rparm1lm601 https://harmonizelearning.instatus.com/incident/cms6hxh1b06er0rparm1lm601 Feature Release & Database Upgrade Type: Maintenance Duration: 20 minutes Affected Components: Media Services, Discussions, Chat, API, Polling Jun 6, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 6, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 6, 09:34:00 GMT+0 - Identified - We’ll be performing scheduled maintenance on Harmonize on Saturday, June 6, from 5:00–6:00 AM ET to complete a database upgrade. During this one-hour maintenance window, Harmonize may be briefly unavailable during two separate downtime segments, each expected to last approximately 15 minutes. We’ve scheduled this work during a low-usage window to minimize disruption. No action is required on your end. Type: Maintenance

Duration: 20 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:34:00</var> GMT+0</small><br><strong>Identified</strong> - We’ll be performing scheduled maintenance on Harmonize on Saturday, June 6, from 5:00–6:00 AM ET to complete a database upgrade. During this one-hour maintenance window, Harmonize may be briefly unavailable during two separate downtime segments, each expected to last approximately 15 minutes. We’ve scheduled this work during a low-usage window to minimize disruption. No action is required on your end..</p> ]]> Sat, 6 Jun 2026 09:34:00 +0000 https://harmonizelearning.instatus.com/maintenance/cmph5ihvd000dqolmxgi6amdj https://harmonizelearning.instatus.com/maintenance/cmph5ihvd000dqolmxgi6amdj Canvas SpeedGrader Submissions Not Loading Correctly Type: Incident Duration: 20 days, 1 hour and 23 minutes Affected Components: Canvas Jun 4, 13:24:17 GMT+0 - Investigating - We have received reports that some recent student submissions for Harmonize assignments are not loading correctly in Canvas SpeedGrader. Our team is actively investigating these reports. If you experience this behavior, please reach out to our Support Team at <https://help.harmonizelearning.com/hc/en-us/requests/new> Jun 4, 14:54:00 GMT+0 - Identified - Our team has identified the source of the issue with SpeedGrader. We have filed a ticket with Instructure Support and are actively working to escalate the issue. For those affected, you can review each student's work inside your Harmonize assignment by using the Activity view: <https://help.harmonizelearning.com/hc/en-us/articles/15800476712973-Harmonize-Discussion-Activity> Jun 5, 20:49:39 GMT+0 - Monitoring - Instructure Support has let us know that they have released a hotfix for the bug in SpeedGrader. Our team has confirmed that their fix results in new submissions being viewable in SpeedGrader once more. However, their fix does not currently address previous submissions that are not loading correctly. Our team is continuing to coordinate with Instructure Support to make these submissions viewable once more. We expect full resolution sometime early next week. Jun 24, 14:46:52 GMT+0 - Resolved - Canvas Support has informed us that the data fix has been fully implemented at this point. Our internal testing agrees that previously affected submissions appear to be displaying normally. If you find that any submissions are not loading as expected, please contact Harmonize Support: <https://help.harmonizelearning.com/hc/en-us/requests/new> Type: Incident

Duration: 20 days, 1 hour and 23 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:24:17</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports that some recent student submissions for Harmonize assignments are not loading correctly in Canvas SpeedGrader. Our team is actively investigating these reports. If you experience this behavior, please reach out to our Support Team at <https://help.harmonizelearning.com/hc/en-us/requests/new>.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:54:00</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified the source of the issue with SpeedGrader. We have filed a ticket with Instructure Support and are actively working to escalate the issue. For those affected, you can review each student's work inside your Harmonize assignment by using the Activity view: <https://help.harmonizelearning.com/hc/en-us/articles/15800476712973-Harmonize-Discussion-Activity>.</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>20:49:39</var> GMT+0</small><br><strong>Monitoring</strong> - Instructure Support has let us know that they have released a hotfix for the bug in SpeedGrader. Our team has confirmed that their fix results in new submissions being viewable in SpeedGrader once more. However, their fix does not currently address previous submissions that are not loading correctly. Our team is continuing to coordinate with Instructure Support to make these submissions viewable once more. We expect full resolution sometime early next week..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>14:46:52</var> GMT+0</small><br><strong>Resolved</strong> - Canvas Support has informed us that the data fix has been fully implemented at this point. Our internal testing agrees that previously affected submissions appear to be displaying normally. If you find that any submissions are not loading as expected, please contact Harmonize Support: <https://help.harmonizelearning.com/hc/en-us/requests/new>.</p> ]]> Thu, 4 Jun 2026 13:24:17 +0000 https://harmonizelearning.instatus.com/incident/cmpzj1ajm00h0ph105rmt1jff https://harmonizelearning.instatus.com/incident/cmpzj1ajm00h0ph105rmt1jff Harmonize AI Features Unavailable Due to Issue with ChatGPT Type: Incident Duration: 2 hours and 16 minutes Affected Components: ChatGPT, Media Services May 27, 15:18:57 GMT+0 - Investigating - The following Harmonize AI features that rely on ChatGPT are currently unavailable: * Discussion Instruction Prompt Generation * Discussion Rubric Generation * Student AI Coaching * Audio Description generation for video * Image alt text generation Our teams are monitoring the issue over at OpenAI: <https://status.openai.com/incidents/01KSMYEEWP0BZYANSMAXWJ3K59> May 27, 16:11:17 GMT+0 - Monitoring - ChatGPT seems to be recovering. Harmonize AI should be becoming available once more. We are continuing to monitor. May 27, 17:35:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 16 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:18:57</var> GMT+0</small><br><strong>Investigating</strong> - The following Harmonize AI features that rely on ChatGPT are currently unavailable: * Discussion Instruction Prompt Generation * Discussion Rubric Generation * Student AI Coaching * Audio Description generation for video * Image alt text generation Our teams are monitoring the issue over at OpenAI: <https://status.openai.com/incidents/01KSMYEEWP0BZYANSMAXWJ3K59>.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>16:11:17</var> GMT+0</small><br><strong>Monitoring</strong> - ChatGPT seems to be recovering. Harmonize AI should be becoming available once more. We are continuing to monitor..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>17:35:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 May 2026 15:18:57 +0000 https://harmonizelearning.instatus.com/incident/cmpo7ly3600eqp7k8beo37jmb https://harmonizelearning.instatus.com/incident/cmpo7ly3600eqp7k8beo37jmb Some Turnitin Submissions Stuck Processing Type: Incident Duration: 8 days, 2 hours and 27 minutes Affected Components: TurnItIn May 20, 15:30:00 GMT+0 - Investigating - Our teams detected that several Turnitin submissions for discussion posts have run into a processing error, though the majority are completing successfully. Our team has filed a ticket with Turnitin Support and they are actively investigating the issue. May 28, 16:48:13 GMT+0 - Monitoring - We heard from Turnitin Technical Support this morning that a fix has been released. Our team has begun re-queueing discussion posts that are currently missing Turnitin scores. We'll be monitoring the resubmission process over the next few hours. May 28, 17:57:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 days, 2 hours and 27 minutes

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Our teams detected that several Turnitin submissions for discussion posts have run into a processing error, though the majority are completing successfully. Our team has filed a ticket with Turnitin Support and they are actively investigating the issue. .</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>16:48:13</var> GMT+0</small><br><strong>Monitoring</strong> - We heard from Turnitin Technical Support this morning that a fix has been released. Our team has begun re-queueing discussion posts that are currently missing Turnitin scores. We'll be monitoring the resubmission process over the next few hours..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>17:57:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 20 May 2026 15:30:00 +0000 https://harmonizelearning.instatus.com/incident/cmph5pcrien5pqnx8hlgy4px6 https://harmonizelearning.instatus.com/incident/cmph5pcrien5pqnx8hlgy4px6 Canvas Is Currently Unavailable For Several Users Type: Incident Duration: 14 hours and 40 minutes Affected Components: Canvas May 7, 20:40:00 GMT+0 - Investigating - Canvas is currently unavailable to several users including our own test instance. See Canvas's status page for more details: * <https://status.instructure.com/> May 8, 09:05:26 GMT+0 - Monitoring - Notice has been sent to Canvas administrators at Harmonize institutions that it is our intent to re-enable access to Harmonize from Canvas at 7am Eastern. Individual institutions may decide to disable access to Harmonize from Canvas before that time if they wish to wait for confirmation or analysis from Instructure with regard to their most recent security incident, or if they wish to conduct further internal review. No compromise of Harmonize systems or exposure of data took place. This unprecedented step of disabling access to Harmonize from Canvas was taken to to give institutions time to determine their level of confidence in Instructure's resolution of their security breach before re-establishing trust between Harmonize and Canvas. May 8, 11:20:21 GMT+0 - Resolved - Access to Harmonize from Canvas was restored at 7am eastern as per our email to Canvas Administrators. May 8, 01:03:04 GMT+0 - Investigating - Out of an abundance of caution, we have temporarily disabled all launches and service calls from Canvas to Harmonize. We are reaching out to our contacts at Canvas to ensure that the secret credentials used for LTI have not be affected. Once Canvas is accessible again and we've confirmed that their credentials are safe, we'll restore access. Type: Incident

Duration: 14 hours and 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>20:40:00</var> GMT+0</small><br><strong>Investigating</strong> - Canvas is currently unavailable to several users including our own test instance. See Canvas's status page for more details: * <https://status.instructure.com/>.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>09:05:26</var> GMT+0</small><br><strong>Monitoring</strong> - Notice has been sent to Canvas administrators at Harmonize institutions that it is our intent to re-enable access to Harmonize from Canvas at 7am Eastern. Individual institutions may decide to disable access to Harmonize from Canvas before that time if they wish to wait for confirmation or analysis from Instructure with regard to their most recent security incident, or if they wish to conduct further internal review. No compromise of Harmonize systems or exposure of data took place. This unprecedented step of disabling access to Harmonize from Canvas was taken to to give institutions time to determine their level of confidence in Instructure's resolution of their security breach before re-establishing trust between Harmonize and Canvas..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:20:21</var> GMT+0</small><br><strong>Resolved</strong> - Access to Harmonize from Canvas was restored at 7am eastern as per our email to Canvas Administrators..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>01:03:04</var> GMT+0</small><br><strong>Investigating</strong> - Out of an abundance of caution, we have temporarily disabled all launches and service calls from Canvas to Harmonize. We are reaching out to our contacts at Canvas to ensure that the secret credentials used for LTI have not be affected. Once Canvas is accessible again and we've confirmed that their credentials are safe, we'll restore access..</p> ]]> Thu, 7 May 2026 20:40:00 +0000 https://harmonizelearning.instatus.com/incident/cmovyy1ri015mgjl5v1fc3h0b https://harmonizelearning.instatus.com/incident/cmovyy1ri015mgjl5v1fc3h0b Investigating Issues with AI Rubric Generation Type: Incident Duration: 24 minutes Affected Components: ChatGPT Apr 23, 15:01:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 23, 15:25:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>15:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>15:25:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Apr 2026 15:01:00 +0000 https://harmonizelearning.instatus.com/incident/cmoblzw3j007u11j7mpku1hci https://harmonizelearning.instatus.com/incident/cmoblzw3j007u11j7mpku1hci Accessibility Features Release Type: Maintenance Affected Components: Chat, Media Services, Polling, API, Discussions Apr 9, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully. Apr 9, 13:00:00 GMT+0 - Identified - Our team is planning to release several accessibility features to Harmonize on Thursday, April 9th, though this date may change if more time is needed to ensure a high feature quality. The new features include support for audio descriptions in video, a [transcript viewer](https://help.harmonizelearning.com/hc/en-us/articles/43113671533197) for video and audio, a [transcript editor](https://help.harmonizelearning.com/hc/en-us/articles/43845824850445) for video and audio, and improvements to [setting alt text](https://help.harmonizelearning.com/hc/en-us/articles/43040091883021) on images and descriptive text on links. Additionally, any institutions that have opted into our [AI Accessibility](https://help.harmonizelearning.com/hc/en-us/articles/43108091759629-AI-Accessibility-at-Harmonize) package will have audio descriptions generated for instructor videos automatically in the background as well as alt text generated for both instructor and student images as well as have access to [Harmonize Pages](https://help.harmonizelearning.com/hc/en-us/articles/42882185565453) for hosting accessible course content. **Please Note:** this release **will not result in any downtime** for instructors or students. Harmonize is designed to roll updates out gradually, allowing all users to continue their work without interruption. Type: Maintenance

Affected Components: , , , ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our team is planning to release several accessibility features to Harmonize on Thursday, April 9th, though this date may change if more time is needed to ensure a high feature quality. The new features include support for audio descriptions in video, a [transcript viewer](https://help.harmonizelearning.com/hc/en-us/articles/43113671533197) for video and audio, a [transcript editor](https://help.harmonizelearning.com/hc/en-us/articles/43845824850445) for video and audio, and improvements to [setting alt text](https://help.harmonizelearning.com/hc/en-us/articles/43040091883021) on images and descriptive text on links. Additionally, any institutions that have opted into our [AI Accessibility](https://help.harmonizelearning.com/hc/en-us/articles/43108091759629-AI-Accessibility-at-Harmonize) package will have audio descriptions generated for instructor videos automatically in the background as well as alt text generated for both instructor and student images as well as have access to [Harmonize Pages](https://help.harmonizelearning.com/hc/en-us/articles/42882185565453) for hosting accessible course content. **Please Note:** this release **will not result in any downtime** for instructors or students. Harmonize is designed to roll updates out gradually, allowing all users to continue their work without interruption..</p> ]]> Thu, 9 Apr 2026 13:00:00 +0000 https://harmonizelearning.instatus.com/maintenance/cmn7dzmbl06qwi6n59b9emwgu https://harmonizelearning.instatus.com/maintenance/cmn7dzmbl06qwi6n59b9emwgu Intermittent login bouncing may affect some users. We’re investigating and working with AWS. Type: Incident Duration: 36 minutes Affected Components: Chat, Media Services, API, Polling, Discussions, , Harmonize → Jan 22, 17:26:44 GMT+0 - Investigating - Some users may experience intermittent login redirects or be returned to the login screen. We’re investigating the issue with our load balancer/session handling and will provide updates as we learn more. Jan 22, 18:01:18 GMT+0 - Identified - This appears to be because of a bug in Firefox 147.0.1; Any users using Firefox 147.0.0 should update to 147.0.1 Jan 22, 18:02:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>17:26:44</var> GMT+0</small><br><strong>Investigating</strong> - Some users may experience intermittent login redirects or be returned to the login screen. We’re investigating the issue with our load balancer/session handling and will provide updates as we learn more..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>18:01:18</var> GMT+0</small><br><strong>Identified</strong> - This appears to be because of a bug in Firefox 147.0.1; Any users using Firefox 147.0.0 should update to 147.0.1.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>18:02:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 17:26:44 +0000 https://harmonizelearning.instatus.com/incident/cmkpq4syi001s9whfpeara7tz https://harmonizelearning.instatus.com/incident/cmkpq4syi001s9whfpeara7tz AWS Outage Causing Issues Type: Incident Duration: 10 hours and 1 minute Affected Components: Chat, Canvas, Media Services, Discussions, API, Polling, , Harmonize → Oct 20, 14:29:22 GMT+0 - Investigating - The ongoing issues with AWS are causing degraded performance for some Harmonize users as well as any schools using Canvas or Blackboard. AWS: <https://health.aws.amazon.com/health/status> Canvas: <https://status.instructure.com/> Blackboard: <https://status.blackboard.com/> Oct 20, 18:19:59 GMT+0 - Monitoring - Harmonize appears to be fully functional, but Canvas and Blackboard remain inaccessible. We are continuing to monitor their status. Oct 20, 20:48:58 GMT+0 - Monitoring - Blackboard has noted that several sites are beginning to recover, including our own test instance. Canvas continues to be inaccessible. Oct 21, 00:30:15 GMT+0 - Resolved - Canvas appears to have recovered and users are once again able to access Harmonize through Canvas. Type: Incident

Duration: 10 hours and 1 minute

Affected Components: , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:29:22</var> GMT+0</small><br><strong>Investigating</strong> - The ongoing issues with AWS are causing degraded performance for some Harmonize users as well as any schools using Canvas or Blackboard. AWS: <https://health.aws.amazon.com/health/status> Canvas: <https://status.instructure.com/> Blackboard: <https://status.blackboard.com/>.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:19:59</var> GMT+0</small><br><strong>Monitoring</strong> - Harmonize appears to be fully functional, but Canvas and Blackboard remain inaccessible. We are continuing to monitor their status..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:48:58</var> GMT+0</small><br><strong>Monitoring</strong> - Blackboard has noted that several sites are beginning to recover, including our own test instance. Canvas continues to be inaccessible..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>00:30:15</var> GMT+0</small><br><strong>Resolved</strong> - Canvas appears to have recovered and users are once again able to access Harmonize through Canvas..</p> ]]> Mon, 20 Oct 2025 14:29:22 +0000 https://harmonizelearning.instatus.com/incident/cmgz8emb202ypvl2lvs6dkt0h https://harmonizelearning.instatus.com/incident/cmgz8emb202ypvl2lvs6dkt0h AWS Service Outage Type: Incident Duration: 3 hours and 35 minutes Affected Components: Chat, Media Services, Discussions, Polling, API, Moodle, Blackboard, Canvas, Brightspace, TurnItIn, Ouriginal, ChatGPT Oct 20, 10:00:07 GMT+0 - Monitoring - AWS Appears to be recovering, we will continue to monitor Oct 20, 10:49:47 GMT+0 - Resolved - This incident has been resolved. Oct 20, 07:15:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 3 hours and 35 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:00:07</var> GMT+0</small><br><strong>Monitoring</strong> - AWS Appears to be recovering, we will continue to monitor .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:49:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 20 Oct 2025 07:15:00 +0000 https://harmonizelearning.instatus.com/incident/cmgyzydr601xcvl2lz0xf0qsx https://harmonizelearning.instatus.com/incident/cmgyzydr601xcvl2lz0xf0qsx OpenAI Experiencing Issues with ChatGPT APIs Type: Incident Duration: 2 hours and 21 minutes Affected Components: ChatGPT Aug 22, 18:39:44 GMT+0 - Identified - Due to issues with OpenAI's APIs, Harmonize customers may experience slowness or incomplete generation for instruction prompts, rubrics, and student coaching. Aug 22, 21:00:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>18:39:44</var> GMT+0</small><br><strong>Identified</strong> - Due to issues with OpenAI's APIs, Harmonize customers may experience slowness or incomplete generation for instruction prompts, rubrics, and student coaching..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>21:00:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 Aug 2025 18:39:44 +0000 https://harmonizelearning.instatus.com/incident/cmen6dbtk004vb9js7eqk75s4 https://harmonizelearning.instatus.com/incident/cmen6dbtk004vb9js7eqk75s4 OpenAI is Experiencing Issue with ChatGPT Type: Incident Duration: 3 hours and 15 minutes Affected Components: ChatGPT Aug 20, 15:15:00 GMT+0 - Identified - OpenAI is currently experiencing issues with ChatGPT. This may affect the ability to use AI features in Harmonize such as instruction prompt generation, rubric generation, and student coaching. Aug 20, 17:20:21 GMT+0 - Identified - OpenAI continues to investigate the degraded performance of ChatGPT. Aug 20, 18:01:15 GMT+0 - Monitoring - OpenAI has applied a fix for the issue and is monitoring ChatGPT services until a full recovery is made. Aug 20, 18:30:00 GMT+0 - Resolved - OpenAI has declared the incident resolved. All AI features in Harmonize should be running normally. Type: Incident

Duration: 3 hours and 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>15:15:00</var> GMT+0</small><br><strong>Identified</strong> - OpenAI is currently experiencing issues with ChatGPT. This may affect the ability to use AI features in Harmonize such as instruction prompt generation, rubric generation, and student coaching..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>17:20:21</var> GMT+0</small><br><strong>Identified</strong> - OpenAI continues to investigate the degraded performance of ChatGPT..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>18:01:15</var> GMT+0</small><br><strong>Monitoring</strong> - OpenAI has applied a fix for the issue and is monitoring ChatGPT services until a full recovery is made..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Resolved</strong> - OpenAI has declared the incident resolved. All AI features in Harmonize should be running normally..</p> ]]> Wed, 20 Aug 2025 15:15:00 +0000 https://harmonizelearning.instatus.com/incident/cmek5t3mv001odnd7fz0cp3yl https://harmonizelearning.instatus.com/incident/cmek5t3mv001odnd7fz0cp3yl Harmonize Experience Slow Loading Times Type: Incident Duration: 38 minutes Affected Components: Media Services, Chat, Discussions, Polling, API, , Harmonize → Jul 10, 12:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 10, 13:07:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>13:07:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 10 Jul 2025 12:30:00 +0000 https://harmonizelearning.instatus.com/incident/cmcxe8bi1002zckfwc0gcu0wc https://harmonizelearning.instatus.com/incident/cmcxe8bi1002zckfwc0gcu0wc Harmonize AI Features May Experience Degraded Performance Type: Incident Duration: 10 hours and 27 minutes Affected Components: ChatGPT Jun 10, 06:36:00 GMT+0 - Investigating - OpenAI is experiencing a partial outage with ChatGPT. Jun 10, 13:35:00 GMT+0 - Identified - OpenAI has identified the source of the issue and is taking steps to resolve it. Please see their status page for additional details: <https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3#updates> Jun 10, 17:03:12 GMT+0 - Resolved - While OpenAI is continuing to monitor recovery, the AI features in Harmonize appear to be working once more. If you encounter any issues, please reach out to our support team: <https://help.harmonizelearning.com/hc/en-us> Type: Incident

Duration: 10 hours and 27 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>06:36:00</var> GMT+0</small><br><strong>Investigating</strong> - OpenAI is experiencing a partial outage with ChatGPT..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>13:35:00</var> GMT+0</small><br><strong>Identified</strong> - OpenAI has identified the source of the issue and is taking steps to resolve it. Please see their status page for additional details: <https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3#updates>.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>17:03:12</var> GMT+0</small><br><strong>Resolved</strong> - While OpenAI is continuing to monitor recovery, the AI features in Harmonize appear to be working once more. If you encounter any issues, please reach out to our support team: <https://help.harmonizelearning.com/hc/en-us>.</p> ]]> Tue, 10 Jun 2025 06:36:00 +0000 https://harmonizelearning.instatus.com/incident/cmbqkf6l3000614ec1weuikqi https://harmonizelearning.instatus.com/incident/cmbqkf6l3000614ec1weuikqi Canvas Currently Inaccessible Type: Incident Duration: 24 minutes Affected Components: Canvas Nov 22, 17:22:11 GMT+0 - Investigating - Canvas is down for many using, showing a 500 error. We are reaching out to our contacts. Nov 22, 17:35:12 GMT+0 - Monitoring - The Instructure support team is aware of the issue: <https://status.instructure.com/incidents/11z1wm7d5874>. We have regained access to our own instance of Canvas and are currently monitoring. Nov 22, 17:46:20 GMT+0 - Resolved - Instructure Support is noting that the incident has been fully resolved: <https://status.instructure.com/incidents/11z1wm7d5874> Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>17:22:11</var> GMT+0</small><br><strong>Investigating</strong> - Canvas is down for many using, showing a 500 error. We are reaching out to our contacts..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>17:35:12</var> GMT+0</small><br><strong>Monitoring</strong> - The Instructure support team is aware of the issue: <https://status.instructure.com/incidents/11z1wm7d5874>. We have regained access to our own instance of Canvas and are currently monitoring..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>17:46:20</var> GMT+0</small><br><strong>Resolved</strong> - Instructure Support is noting that the incident has been fully resolved: <https://status.instructure.com/incidents/11z1wm7d5874>.</p> ]]> Fri, 22 Nov 2024 17:22:11 +0000 https://harmonizelearning.instatus.com/incident/cm3t0e1vy00017p57rwa36pl6 https://harmonizelearning.instatus.com/incident/cm3t0e1vy00017p57rwa36pl6 Assignment due dates are being removed from Harmonize discussions for some Canvas users. Type: Incident Duration: 7 days, 5 hours and 41 minutes Affected Components: Canvas Oct 28, 20:19:00 GMT+0 - Investigating - We are receiving reports the assignment due dates are being cleared when some instructors open Harmonize discussions in Canvas. Our team is currently investigating. Oct 31, 18:45:57 GMT+0 - Identified - Canvas has identified a bug that is clearing external tool assignment due dates in courses without rostered students. Canvas is currently working on a fix for this issue and hopes to have it released by mid-November. If you are encountering this behavior, please open a Canvas Support case referencing this Known Issue: <https://community.canvaslms.com/t5/Known-Issues/OPEN-External-tool-assignments-passback-null-for-Canvas/ta-p/620260>. This will help Canvas adequately gauge the overall impact and prioritize appropriately. In the meantime, your Harmonize Support team has identified two options that may help: * Roster at least one user as a student in your course. (We understand that this is not doable for blueprints themselves, but it should work for courses built from blueprints.) * Use the Canvas “View as Student” option to view your Harmonize discussions. Once you see the due date appear, exit the Test Student view and refresh the page. Your assignment dates should now appear in your Harmonize discussions. We will follow up again once Canvas releases a fix for this issue. Please contact us at [support@harmonizelearning.com](mailto:support@harmonizelearning.com) if you have any questions in the meantime. Dec 6, 02:00:00 GMT+0 - Resolved - Canvas support has marked this issue as resolved. Type: Incident

Duration: 7 days, 5 hours and 41 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>20:19:00</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports the assignment due dates are being cleared when some instructors open Harmonize discussions in Canvas. Our team is currently investigating..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>18:45:57</var> GMT+0</small><br><strong>Identified</strong> - Canvas has identified a bug that is clearing external tool assignment due dates in courses without rostered students. Canvas is currently working on a fix for this issue and hopes to have it released by mid-November. If you are encountering this behavior, please open a Canvas Support case referencing this Known Issue: <https://community.canvaslms.com/t5/Known-Issues/OPEN-External-tool-assignments-passback-null-for-Canvas/ta-p/620260>. This will help Canvas adequately gauge the overall impact and prioritize appropriately. In the meantime, your Harmonize Support team has identified two options that may help: * Roster at least one user as a student in your course. (We understand that this is not doable for blueprints themselves, but it should work for courses built from blueprints.) * Use the Canvas “View as Student” option to view your Harmonize discussions. Once you see the due date appear, exit the Test Student view and refresh the page. Your assignment dates should now appear in your Harmonize discussions. We will follow up again once Canvas releases a fix for this issue. Please contact us at [support@harmonizelearning.com](mailto:support@harmonizelearning.com) if you have any questions in the meantime..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Canvas support has marked this issue as resolved..</p> ]]> Mon, 28 Oct 2024 20:19:00 +0000 https://harmonizelearning.instatus.com/incident/cm2tknx8a003a4i4qdo2ayf48 https://harmonizelearning.instatus.com/incident/cm2tknx8a003a4i4qdo2ayf48 Harmonize Experience Slow Loading Times Type: Incident Duration: 14 minutes Affected Components: Discussions, Media Services, Polling, Chat, API Sep 6, 21:08:02 GMT+0 - Investigating - Harmonize may be slow to load or fail to load from your LMS. Our teams are actively investigating the situation Sep 6, 21:22:16 GMT+0 - Resolved - Our teams have addressed the performance issue and all users should be able to load Harmonize at this time. Type: Incident

Duration: 14 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:08:02</var> GMT+0</small><br><strong>Investigating</strong> - Harmonize may be slow to load or fail to load from your LMS. Our teams are actively investigating the situation.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:22:16</var> GMT+0</small><br><strong>Resolved</strong> - Our teams have addressed the performance issue and all users should be able to load Harmonize at this time..</p> ]]> Fri, 6 Sep 2024 21:08:02 +0000 https://harmonizelearning.instatus.com/incident/cm0r7jwdb000341ipf0q5l5wa https://harmonizelearning.instatus.com/incident/cm0r7jwdb000341ipf0q5l5wa Database Upgrade Type: Maintenance Duration: 15 minutes Affected Components: Discussions, Media Services, Polling, Chat, API Aug 8, 09:45:00 GMT+0 - Identified - The Harmonize team will be performing a database upgrade that may cause Harmonize to be inaccessible for a short period of time Aug 8, 09:45:01 GMT+0 - Identified - Maintenance is now in progress Aug 8, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Identified</strong> - The Harmonize team will be performing a database upgrade that may cause Harmonize to be inaccessible for a short period of time.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 8 Aug 2024 09:45:00 +0000 https://harmonizelearning.instatus.com/maintenance/clysvo4vs128017icooy38asmbz https://harmonizelearning.instatus.com/maintenance/clysvo4vs128017icooy38asmbz Harmonize Running Slowly Type: Incident Duration: 6 days, 8 hours and 20 minutes Affected Components: Discussions, Media Services, Polling, Chat, API Jul 31, 00:32:19 GMT+0 - Resolved - AWS has reported that the affected services are beginning to operate normally. We are seeing performance improve for Harmonize, but we will continue to monitor until we're given the all clear from AWS. Jul 31, 05:00:00 GMT+0 - Resolved - This incident has been resolved. Jul 30, 22:00:00 GMT+0 - Investigating - Several AWS services that Harmonize relies on are running into performance issues, which in turn is causing Harmonize to run slowly. We are monitoring AWS for updates and relay them here as we receive them. Type: Incident

Duration: 6 days, 8 hours and 20 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>00:32:19</var> GMT+0</small><br><strong>Resolved</strong> - AWS has reported that the affected services are beginning to operate normally. We are seeing performance improve for Harmonize, but we will continue to monitor until we're given the all clear from AWS..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Several AWS services that Harmonize relies on are running into performance issues, which in turn is causing Harmonize to run slowly. We are monitoring AWS for updates and relay them here as we receive them..</p> ]]> Tue, 30 Jul 2024 22:00:00 +0000 https://harmonizelearning.instatus.com/incident/clz91uflz112818isn5knwlf71i https://harmonizelearning.instatus.com/incident/clz91uflz112818isn5knwlf71i Canvas Under Heavy Load Type: Incident Duration: 1 hour and 32 minutes Affected Components: Canvas Jun 12, 17:13:47 GMT+0 - Investigating - Canvas sites are currently inaccessible due to heavy load, which is preventing access to Harmonize for those affected. We have reached out to Instructure Support for more details. Jun 12, 17:35:10 GMT+0 - Monitoring - Instructure Support has noted the error we reported: <https://status.instructure.com/incidents/ppys6br1pkkw>. While we are able to access our own Canvas account, pages are loading slowly. We'll continue to monitor for additional errors. Jun 12, 18:45:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 32 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>17:13:47</var> GMT+0</small><br><strong>Investigating</strong> - Canvas sites are currently inaccessible due to heavy load, which is preventing access to Harmonize for those affected. We have reached out to Instructure Support for more details..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>17:35:10</var> GMT+0</small><br><strong>Monitoring</strong> - Instructure Support has noted the error we reported: <https://status.instructure.com/incidents/ppys6br1pkkw>. While we are able to access our own Canvas account, pages are loading slowly. We'll continue to monitor for additional errors..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:45:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Jun 2024 17:13:47 +0000 https://harmonizelearning.instatus.com/incident/clxc3be327206beoj0ixx0gc9 https://harmonizelearning.instatus.com/incident/clxc3be327206beoj0ixx0gc9 Topic Instructions and Rubric Generation Unavailable Type: Incident Duration: 1 hour and 8 minutes Affected Components: ChatGPT Jun 10, 19:26:40 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 20:34:52 GMT+0 - Resolved - Topic Instructions and Rubric generation features are available once again. Our operations team determined that the a misconfiguration in Harmonize's OpenAI account led to API calls being blocked. This misconfiguration has been resolved and our team is determine steps to prevent this from happening in the future. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>19:26:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>20:34:52</var> GMT+0</small><br><strong>Resolved</strong> - Topic Instructions and Rubric generation features are available once again. Our operations team determined that the a misconfiguration in Harmonize's OpenAI account led to API calls being blocked. This misconfiguration has been resolved and our team is determine steps to prevent this from happening in the future..</p> ]]> Mon, 10 Jun 2024 19:26:40 +0000 https://harmonizelearning.instatus.com/incident/clx9d6l4s2991bols09i35jhn https://harmonizelearning.instatus.com/incident/clx9d6l4s2991bols09i35jhn Problems submitting with TurnItIn Type: Incident Affected Components: TurnItIn Apr 18, 15:19:00 GMT+0 - Resolved - This incident has been resolved. Apr 18, 15:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>15:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Apr 2024 15:19:00 +0000 https://harmonizelearning.instatus.com/incident/clv5eld1g38725b2n6woh7xr8y https://harmonizelearning.instatus.com/incident/clv5eld1g38725b2n6woh7xr8y Launches Failing for Small Subset of Users Type: Incident Duration: 21 minutes Affected Components: Discussions, Media Services, Polling, Chat, API Apr 12, 14:42:04 GMT+0 - Investigating - Our team is currently investigating an issue that's causing a small set of users to be unable to launch Harmonize. Apr 12, 15:02:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components: , , , ,

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>14:42:04</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating an issue that's causing a small set of users to be unable to launch Harmonize..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>15:02:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 12 Apr 2024 14:42:04 +0000 https://harmonizelearning.instatus.com/incident/cluws1cc661883bpn8yuez99dm https://harmonizelearning.instatus.com/incident/cluws1cc661883bpn8yuez99dm Some Chrome users are experiencing unintended redirects while using Harmonize Type: Incident Duration: 8 hours and 36 minutes Affected Components: Discussions, Media Services, Brightspace, Canvas, API, Polling, Chat, Moodle, Blackboard Feb 21, 15:39:58 GMT+0 - Investigating - We are currently investigating this incident. Feb 21, 16:00:00 GMT+0 - Identified - A small percentage of Chrome users (approximately 1%) are running a version of Google Chrome that causes Harmonize components to redirect to the user's course homepage. We are currently working on a fix. Feb 22, 00:15:36 GMT+0 - Resolved - The product team released an update that has resolved the issue. Type: Incident

Duration: 8 hours and 36 minutes

Affected Components: , , , , , , , ,

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>15:39:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - A small percentage of Chrome users (approximately 1%) are running a version of Google Chrome that causes Harmonize components to redirect to the user's course homepage. We are currently working on a fix..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>00:15:36</var> GMT+0</small><br><strong>Resolved</strong> - The product team released an update that has resolved the issue..</p> ]]> Wed, 21 Feb 2024 15:39:58 +0000 https://harmonizelearning.instatus.com/incident/clsvync9748961cioiwoi7dqfk https://harmonizelearning.instatus.com/incident/clsvync9748961cioiwoi7dqfk Some Users Experiencing Issues Launching Harmonize Type: Incident Affected Components: Discussions, Media Services, Polling, API, Chat Feb 15, 17:35:00 GMT+0 - Resolved - < 1% of active users from the period of 12:35 PM ET to 12:39 PM ET might have experienced problems using Harmonize. This issue has been resolved and all users should have normal access once again. Type: Incident

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>17:35:00</var> GMT+0</small><br><strong>Resolved</strong> - < 1% of active users from the period of 12:35 PM ET to 12:39 PM ET might have experienced problems using Harmonize. This issue has been resolved and all users should have normal access once again..</p> ]]> Thu, 15 Feb 2024 17:35:00 +0000 https://harmonizelearning.instatus.com/incident/clsnj4fcl18644bfog6bchnhog https://harmonizelearning.instatus.com/incident/clsnj4fcl18644bfog6bchnhog