Harmonize Learning - Harmonize Failing to Load – Incident details

All systems operational

Harmonize Failing to Load

Resolved
Major outage
Started over 2 years agoLasted about 1 hour

Affected

Harmonize

Major outage from 11:00 PM to 11:49 PM

Discussions

Major outage from 11:00 PM to 11:49 PM

Chat

Major outage from 11:00 PM to 11:49 PM

Polling

Major outage from 11:00 PM to 11:49 PM

Media Services

Major outage from 11:00 PM to 11:49 PM

API

Major outage from 11:00 PM to 11:49 PM

Updates
  • Resolved
    Resolved

    The performance issue has been resolved and all users are able to access Harmonize normally once more. Our Operations team determined that our servers were experiencing a throughput problem to tertiary storage which was affecting performance of the application.

  • Monitoring
    Monitoring

    Our team believes they have found the source of the issue. They have implemented a fix and are monitoring production systems to ensure a full recovery.

  • Investigating
    Investigating

    We are currently investigating a performance issue that is causing Harmonize to load slowly or not at all for several users.