Harmonize Learning - Intermittent login bouncing may affect some users. We’re investigating and working with AWS. – Incident details

Canvas experiencing degraded performance

Intermittent login bouncing may affect some users. We’re investigating and working with AWS.

Resolved
Operational
Started about 1 month agoLasted 36 minutes

Affected

Harmonize

Major outage from 5:26 PM to 6:01 PM, Degraded performance from 5:26 PM to 6:01 PM, Major outage from 6:01 PM to 6:02 PM, Degraded performance from 6:01 PM to 6:02 PM

Discussions

Major outage from 5:26 PM to 6:02 PM

Chat

Major outage from 5:26 PM to 6:02 PM

Polling

Major outage from 5:26 PM to 6:02 PM

Media Services

Major outage from 5:26 PM to 6:02 PM

API

Degraded performance from 5:26 PM to 6:02 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    This appears to be because of a bug in Firefox 147.0.1; Any users using Firefox 147.0.0 should update to 147.0.1

  • Investigating
    Investigating

    Some users may experience intermittent login redirects or be returned to the login screen. We’re investigating the issue with our load balancer/session handling and will provide updates as we learn more.